Privacy Policy

Last updated: April 28, 2026

1. Introduction

Yarn Explorer ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or make a purchase. By using our services you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

Identity Data — first name, last name, username, date of birth, gender.
Contact Data — email address, phone number, billing and delivery address.
Transaction Data — details about purchases you make and payment information.
Technical Data — IP address, browser type and version, device identifiers, cookies.
Usage Data — pages visited, search terms, time spent on pages, and other interaction data.
Marketing Data — your preferences for receiving marketing from us.

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders, including managing payments, shipping, and returns.
To manage your account and provide customer support.
To send transactional emails such as order confirmations and shipping updates.
To send promotional communications where you have opted in.
To improve our website, products, and services through analytics.
To comply with legal obligations and resolve disputes.

4. Cookies

We use cookies and similar tracking technologies to enhance your experience on our site, remember your preferences, and analyse traffic. You can control cookie settings through your browser. Disabling certain cookies may affect the functionality of our website. We also use third-party analytics services that may set their own cookies.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers — payment processors, shipping carriers, and email service providers acting on our behalf.
Analytics Partners — to help us understand how our website is used.
Legal Authorities — when required by law or to protect our rights.
Business Transfers — in connection with a merger, acquisition, or sale of assets.

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When your data is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — request a copy of the data we hold about you.
Rectification — ask us to correct inaccurate or incomplete data.
Erasure — request deletion of your personal data.
Portability — receive your data in a structured, machine-readable format.
Objection — object to processing based on legitimate interests or for direct marketing.
Restriction — ask us to limit how we use your data in certain circumstances.

To exercise any of these rights, please contact us via the details below. You may also request account deletion at any time.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Sensitive information such as payment details is encrypted in transit. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes your acceptance.